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You are here: BAILII >> Databases >> United Kingdom Employment Appeal Tribunal >> Allied Healthcare Group Ltd v. George [2008] UKEAT 0169_08_1411 (14 November 2008) URL: http://www.bailii.org/uk/cases/UKEAT/2008/0169_08_1411.html Cite as: [2008] UKEAT 0169_08_1411, [2008] UKEAT 169_8_1411 |
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At the Tribunal | |
Before
HIS HONOUR JUDGE BIRTLES
(SITTING ALONE)
APPELLANT | |
RESPONDENT |
Transcript of Proceedings
JUDGMENT
For the Appellant | MS BEECHAM (of Counsel) Instructed by: Messrs Dakers Green Brett Solicitors The Captain's House Central Avenue Pembroke Chatham Maritime Kent ME4 4UF |
For the Respondent | MS P GEORGE (The Respondent in Person assisted by a McKenzie adviser) |
SUMMARY
RACE DISCRIMINATION
PRACTICE AND PROCEDURE: Bias, misconduct and procedural irregularity
The Employment Tribunal found that the Appellant had discriminated against the Respondent by failing to consider reinstatement to their register of nurses or to actually reinstate her to the register of nurses or to actually reinstate her to the register . The ET allowed an appeal on the grounds that (a) the point has not been pleaded or argued before the ET and (b) if the ET considered the issue to be a live one it should have clearly alerted the parties to it and given them the opportunity of dealing with it. Observations on amendment in a race discrimination case made following Ministry of Defence v Hay (UKEAT/0571/07/CEA).
HIS HONOUR JUDGE BIRTLES
Preliminary Matters
At the conclusion of the hearing
Introduction
The material facts
9.57 This correspondence [that is in relation to the closure of the complaint from St John and St Elizabeth Hospital] was furnished to the Claimant's representatives by Ms Wright by a letter dated 28 September [2004] in which she advised of the conclusion of the hospital and that they did not wish the Claimant to be allocated further work there, Ms Wright concluded her letter, stating:
'I would also like to take this opportunity to remind Ms P George that we have not as yet received any response from her regarding the complaint received from St Georges and Epsom and St Heliers. I would therefore appreciate a response to these complaints within the next 7 days.'
9.58 By a letter dated 29 September, the Claimant's representatives responded to Ms Wright's letter of 14 September, that she (Ms Wright) had not dealt with the Claimant's complaints of harassment and victimisation, that the initial report of the Claimant to David Plillips on 10 April 2004 had not been properly processed, and responding to the St George and St Helier Hospital complaints stated:
'Complaint - St Georges Hospital
This statement of complaint received from St Georges Hospital was not raised with Pauline at the time it was made, she was not made aware of this statement until 29/07/04. At no point was this issue raised with Pauline prior to this date, therefore to suggest that this was done is untrue and deceitful.
Please find enclosed statement from St Georges circling the statement that the complaint was never discussed with the individual. This reveals that Pauline was not made aware of the complaint.
St Heliers Hospital
We find it incredulous that you require Pauline to instruct you on how to conduct proper investigations pertaining to your business.
As previously outlined in previous letter the allegation that Pauline refused to work in the Delivery suite is totally false, Pauline did actually work in the delivery suite on the night in question. A proper investigation would have proved that this allegation was untrue.'
9.59 By letter dated 5 October Ms Wright responded to the Claimant representative's letter of 29 September, stating that the investigation into the Claimant's complaint by St John and St Elizabeth Hospital was closed, that she had investigated the allegation against the staff of Staffing Enterprise which were not upheld, which matter was equally, therefore closed, offering an appeal thereon to the Operations Director. She then addressed the issue of the St George and St Heliers complaints, stating:
'I would like now to proceed with subsequent complaints that have been made against you that have been held in abeyance whilst we were investigating your grievances.
We have as you are aware received two further complaints about you.
The first one from St Heliers Hospital that was given to you at the meeting you attended on 4 August 2004 and secondly, a complaint from St Georges Hospital that was sent to you on two occasions, the second date being 21 July 2004.
To date we have had no formal response from you regarding these further complaints and have received no communication from you personally following the letter sent to you on 28 September 2004.
I would now like to ask you to attend a meeting with us at the Staffing Enterprise offices on Wednesday 13 October 2004 at 11.30am to discuss these further complaints. I would like to advise you that you are able to bring one representative with you to attend this meeting.'
9.60 On 9 October the Claimant left for Nigeria to visit her sick mother.
9.61 On 9 October the Claimant's representatives also replied to Ms Wright's letter of 28 September stating that the St Helier and St Georges complaints had been dealt with at the meeting on 31 August, stating that:
'… Pauline gave a full response to these allegations.
Kate McCulloch accepted Pauline's explanation of events and acknowledged that there was no concrete evidence that these incidents occurred and the matter would be closed.
… However, for your satisfaction Pauline has stated categorically on several occasions that the incidents in question did not take place. Please refer to previous correspondence for full statement of events…'
9.62 On 12 October the Claimant's representative, in reply to Ms Wright's letter of 5 October 2004, arranging a meeting for 13 October, advised the Respondent that the Claimant was out of the country attending her sick mother and not expected back until the end of November, further stating:
'… However as per previous letter sent to you on 9 October 2004, we do not understand the relevance of the meeting as you have confirmed in previous correspondence that internal investigations have already been carried out and concluded by Staffing Enterprise for clarification please state precisely the purpose of the meeting and what you would like to discuss about the alleged complaint.'
9.63 It is the Claimant's evidence that, prior to her representative's sending this letter of 12 October to the Respondent, a telephone call had been made to the Respondent informing them of her absence. The Tribunal has not been able to hear from the Claimant's witnesses on this point. The Respondent stating that they were unaware of any such telephone call.
9.64 It is the Respondent's evidence that the Claimant's representative's letter of 12 October was received after 13 October.
9.65 On 13 October the Claimant, having failed to attend the meeting, as arranged by Ms Wright, Ms Wright determined to remove the Claimant from the Respondent's register of member nurses stating:
'I have reviewed the notes taken at this meeting (31 August 2004) and these notes record that the meeting was held to discuss specifically the allegations you made against St John and St Elizabeth Hospital only.
During this meeting you did state that you were unaware of the complaints made against you by St Georges and also St Heliers Hospitals. As a result of this, another copy of the complaint from St Heliers was given to you at this meeting.
There is no mention in the notes regarding further discussion of these complaints and/or any explanation being offered by yourself to the events that led to the complaint or your version of events, therefore,these complaints are not concluded and still require further investigation and completion.
It states in the meeting that you felt that these complaints had been falsified and that you felt that Staffing Enterprise (was going out looking for complaints) this is clearly not the case as you are in receipt of a copy of the complaint, in writing, from the Hospital.
You also state in your letter that these incidents did not take place. Due to your reluctance to discuss these complaints with us, meet with us to discuss them further or supply us with a statement, in line with our policies and procedures, we are unable to bring these outstanding issues to a close.
I am therefore unable to offer you any further work through Staffing Enterprise and your membership will be terminated from the above date.'
9.66 Shortly after this letter was written, Ms Wright received the Claimant's representative's letter of 12 October, informing her of the Claimant's absence abroad, she thereon informed Ms McCulloch that she was now aware of why the Claimant had not attended the meeting, as she was out of the country.
9.67 On the balance of probabilities, this Tribunal is satisfied that if the call from the Claimant's representative had been made, this fact was not communicated to Ms Wright prior to her making her decision to remove the Claimant from the Respondent's register.
9.68 On the return of the Claimant to England the Claimant's solicitor, on 24 December 2004 wrote to the Respondent raising issue that the Claimant had been unfairly dismissed and discriminated against, and of the Claimant's intention to take legal action."
The Employment Tribunal decision
11.14 The Tribunal finds that it was the practice of the Respondent to remove staff following the 1996 Patient Charter from their register in circumstances where a member of the nursing staff failed to provide a statement in respect of a complaint against them. The Tribunal is satisfied that when Ms Wright took the decision to remove the Claimant from the Respondent's register this was in line with the Respondent's policy and practice and was not on the ground of the Claimant having raised her complaint of race discrimination.
11.15 Whilst this ostensibly brought to an end the relationship between the Claimant and the Respondent, the Tribunal has considered to what extent the Respondent, having received information as to the reason for the Claimant's absence in attending the meeting on 13 October, the Respondent was obliged to act thereon, and if they were so obliged to act did they not so act because the Claimant had done a Protected Act.
11.16 The Claimant here submits that there was such a duty, which the Respondent failed to satisfy because she (the Claimant) was pressing her complaint of discrimination.
11.17 The Tribunal having heard from Mrs Pompilis that in similar circumstances, where she had removed a member of the nursing staff from the Respondent's register for not attending a meeting, on finding out the reason for that member of staff's failure to attend the meeting, not having remit to reinstate them herself, she prepared a bundle for consideration by her superior to reinstate that member of staff, and on which, that member of staff was then reinstated to the register. This Tribunal finds that when Ms Wright became aware of the reason for the Claimant's non-attendance at the meeting of 13 October, for her not to review her decision and consider reinstating the Claimant to the register, was to treat the Claimant less favourably than the member of staff considered by Mrs Pompilis.
11.18 This Tribunal, not having heard from Ms Wright and no other witness being able to address this point, questions Ms Wright having a duty to act, why did she not do so? This Tribunal not having heard from the Respondent on this point, the Claimant having advanced that it was because she had presented a complaint of discrimination and would not let it lie, and that it was expedient for the Respondent to maintain the status quo and not review the position. The Tribunal is satisfied that there is evidence to suggest that Ms Wright was becoming frustrated by the Claimant's persistence with regards to her complaint of discrimination by the Respondent and their clients. In the absence of any evidence to the contrary, this Tribunal finds that the Claimant was victimised by the Respondent, in not reconsidering the decision to remove her from their register, for her non-attendance at the meeting on 13 October.
11.19 The Tribunal accordingly finds that for this reason the Claimant was victimised by the Respondent in being removed from the Respondent's register.
The Notice of Appeal
Ground 1: Serious procedural irregularity
"… it is the act of which complaint is made and no other that the Tribunal must consider and rule upon. If it finds the complaint is well founded, the remedies which it can give the complainant under s.56(1) [of the 1976 Act] are specifically directed to the act to which the complaint relates. If the act of which complaint is made is found to be not proven, it is not for the Tribunal to find another act of racial discrimination of which complaint has not been made to give a remedy in respect of that other act."
That case has been followed in Manchester Metropolitan University v D'Silva (unreported) UKEAT/0024/07/LA a decision of HHJ Peter Clarke and in Bradford Hospitals NHS Trust v Al-Shabib [2003] IRLR 4. It is not necessary for me to read from the later authorities.
"43. If a hearing is to be fair, each party must be aware of the principal allegations to be made by the other, and have a reasonable opportunity of meeting them. It is entirely wrong (for instance) for a tribunal to determine a case upon a matter which has not been argued before it (as it appears happened in Chapman v Simon). It cannot, however, be the case that a party's contentions are frozen artificially yet definitively at some time prior to the hearing. Thus the rules make provision for the amendment of an originating application or, as the case may be, a defence to it. It is often desirable for the sake of clarity that there should be a formal amendment. However, where the position is one in which there is no frank change to an existing claim, nor fresh claim, arising out of the same facts, being made but instead a resolution of an existing confusion, or a clarification of that which has been said, we think that to require a formal amendment as a matter of jurisdiction is to insist upon excessive formalism. Thus, if another incident is complained of in a discrimination case beyond those the facts of which already have been outlined, an amendment will usually be necessary before a tribunal can consider it (Chapman v Simon is authority for this). In other cases, however, what is required is expansion of that which has already been said. If, reasonably viewed, this puts the opposite party at a disadvantage then a tribunal will consider whether or not to grant an adjournment, which would normally resolve any prejudice there might be. The purpose of a hearing, after all, is to allow the parties to resolve those matters which are truly in dispute between them, at least where this can be done without unfair prejudice to the position of either. Thus if a respondent justifiably complained that there was a lack of clarity in a claimant's originating application, then (depending of course, on the circumstances) an adjournment might well resolve any prejudice. The focus will be on whether a fair trial of the issues (as expanded) can take place. [On the facts of this case (that is Ministry of Defence v Hay) the additional material related to evidence of the Claimant's TB condition.]"
"Further and in the alternative the Claimant considers in respect of all matters listed above she had suffered Race Discrimination and/or been victimised contrary to the Race Relations Act 1976. In particular, following her complaint to the Respondents that she had been racially discriminated against on 9 April 2004 the Respondents:
…
(viii) Dismissing the Claimant without warning or notice on 13 October 2004."
"Was the Claimant victimised by the Respondent on the grounds of her race by:
9.1 reducing the amount of work offered to her, and
9.2 removing her from the Respondent's register as a result of the said protected act?"
"The issues agreed at the outset of the Hearing for the Tribunal's determination are as follows:
…
5. In these circumstances:
5.1 Was the Claimant victimised by the Respondent on the grounds of her race by:
(a) Reducing the amount of work offered to her? And
(b) Removing her from the Respondent's register as a result of the said 'Protected Act'?
"4. The Tribunal was accordingly charged to determine, to what extent the removal of the Claimant from the Respondent's register of nurses was connected to her having done the protected act, in this instance raising complaints of discrimination against both the Respondent and the Respondent's clients.
5. The evidence of the Claimant, in respect of her removal from the Respondent's register of nurses, was that because she was persisting in her complaints of discrimination, it became expedient to remove her from the register rather than to address her concerns; the Claimant reluctant to let the issue lie. The Claimant here maintained that the Respondent was well aware of her unavailability to attend the hearing arranged for 13 October, but nevertheless persisted to make a finding against her in her absence, substantiating her assertion of victimisation.
6. It was the finding of the Tribunal that when the initial decision to remove the Claimant from the register was taken, the particular hearing officer, Ms Wright, had not had sight of the letter, although the letter had been received by the Respondent and, therefore, the action of the hearing officer, Ms Wright, was not done in the knowledge that the Claimant was unable to attend. That having been said, the Tribunal heard evidence that shortly after Ms Wright had made her determination, but before taking any further action in communicating this fact to the Claimant, she was presented with the correspondence from the Claimant, notifying the Respondent of her inability to attend the meeting, as arranged, which fact she (Ms Wright) then communicated to Ms McCulloch, making comment that that explained the Claimant's absence. However, now in receipt of that information, the officer did not appear on the evidence before the Tribunal to reconsider her reasons but proceeded to have correspondence sent to the Claimant informing of her decision (I will refer to that in a moment).
7. In these circumstances, in addressing the question why the Claimant was removed from the register, the actions of Ms Wright and why, in the light of the information received before she communicated her decision to the Claimant, she did not review the decision became, in the Tribunal's view, intricately entwined with the decision of removing the Claimant from the register. (The Respondent in the hearing was reminded that this was an issue that would have to be addressed and would be assessed by the Tribunal.) [I will revert to that point in a moment].
8. In the light of the further evidence received from the Respondent's witness, Mrs Pompilis, in respect of previous incidents where an officer had failed to attend a scheduled meeting and the course of action then taken it was, in this Tribunal's view, sufficient reason to have an explanation from the Respondent as to whether they did or did not reconsider the decision to remove the Claimant from the register, particularly observing that that decision had not been communicated to the Claimant at the point they received the Claimant's letter explaining her absence. In light of the Claimant's assertions, there was, in the Tribunal's view, sufficient evidence without further explanation from the Respondent for which the Tribunal could conclude that the decision of removing the Claimant from the register was on account of her raising the complaint of discrimination. Accordingly, in the absence of any evidence to this fact from the Respondent, the Tribunal was bound in its finding."
"Further to the order of the Employment Appeal Tribunal dated 18 October 2007, Employment Judge Henry provides the following:
1. 'The evidence before the Employment Tribunal with a date of receipt by the Respondent of the letter dated the 12th Day of October 2004 from the Claimant's Representative.'"
That was the first issue on which his notes were requested. He then refers to:
"On day three of the Tribunal Hearing, on cross-examination of Mrs McCulloch the Tribunal received the following evidence."
"Yes, Ms Wright did come to me and say that she had a letter saying that she had received a letter from you - saying that that is the reason why you could not attend the meeting on the 13 October.
The letter to you had already been sent to you."
"Following the conclusion of evidence on day 3 of the case then being adjourned to the 26 June 2006 the Tribunal was informed that a witness who had not been able to attend could now attend the resumed hearing it being determined to hear that witness first at the resumed hearing. It was then raised by the Chairman whether Ms Wright would be called to give evidence as Ms Wright was the dismissing officer. The Tribunal was informed that Ms Wright had left the Respondent's employment and Ms Wright would not be called as a witness. The Chairman stated that this gave rise to a situation where the Tribunal would be called on to draw an inference in respect of discrimination and harassment and was an issue that the Tribunal will have to decide."
Ground 2: Amendment